Service Lead: Guest Experience & Team Coach

Ampersand Brands; Thousand Oaks (CA); Presencial; USD 55.000 - 65.000; Jornada completa

Descripción de la vacante

Lolli & Pops in Thousand Oaks, CA is seeking a Service Lead to join our leadership team and be a vital, hands‑on ambassador for the brand. You will guide guest experiences, drive store performance, and coach team members to deliver friendly, knowledgeable service.

You’ll thrive in a fast‑paced environment, model best practices in merchandising and operations, and ensure policy compliance while maintaining a positive, collaborative workplace aligned with our company values.

Formación

• Excellent interpersonal and communication skills.
• Ability to guide and coach a team in a fast-paced retail environment.
• Strong organization and attention to detail.

Responsabilidades

• Drive store-level financial and operational results by monitoring KPI targets and taking action to achieve them.
• Lead guest engagement through sampling, product knowledge, and friendly service.
• Coach and develop team members to improve selling skills and performance.

Conocimientos

Interpersonal skills

Leadership

Customer service

Coaching

Team motivation

Descripción del empleo

Lolli & Pops in Thousand Oaks, CA is seeking a Service Lead to join our leadership team and be a vital, hands‑on ambassador for the brand. You will guide guest experiences, drive store performance, and coach team members to deliver friendly, knowledgeable service.

You’ll thrive in a fast‑paced environment, model best practices in merchandising and operations, and ensure policy compliance while maintaining a positive, collaborative workplace aligned with our company values.