Store Service Lead & Guest Experience Leader

Ampersand Brands; Colorado; On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Sweet discount on treats

Equal opportunity employer

Job summary

Lolli & Pops is seeking a Service Lead/Keyholder to join our growing store team in Colorado. You will help drive store operations, engage guests with enthusiasm, and coach team members to deliver exceptional customer experiences every day.

You will lead by example, maintain visuals and merchandising standards, and support the Store Manager with daily tasks while upholding our values of collaboration, agility, and guest-centric service.

Qualifications

• Exceptional interpersonal skills and guest engagement
• Strong focus on quality and accuracy in tasks
• Bias toward action with ability to lift and move items safely
• Willingness to be coached and mentored to grow
• Attention to detail in merchandising and operations
• Problem solving mindset for daily challenges
• Ability to multitask in a fast-paced environment
• Positive attitude and fun-loving spirit
• Flexible availability to meet business needs

Responsibilities

• Drive store-level financial and operational results by monitoring KPI targets and taking action to achieve goals
• Keep the team focused on guest engagement, sampling, and sharing product knowledge
• Maximize team performance through coaching, selling skills training, and leading by example
• Assist in training, developing, and motivating team members
• Support Store Manager with paperwork, ordering, and inventory management
• Maintain visual and merchandising standards and store cleanliness
• Enforce policies, procedures, and directives consistently
• Be a champion of Lolli & Pops inside and outside the store
• Must be able to lift up to 25 pounds

Skills

Interpersonal skills

Quality focus

Action-oriented

Coaching skills

Attention to detail

Problem solving

Multitasking

Positive attitude

Flexibility

Job description

Lolli & Pops is seeking a Service Lead/Keyholder to join our growing store team in Colorado. You will help drive store operations, engage guests with enthusiasm, and coach team members to deliver exceptional customer experiences every day.

You will lead by example, maintain visuals and merchandising standards, and support the Store Manager with daily tasks while upholding our values of collaboration, agility, and guest-centric service.