Store Service Lead: Guest Experience & Team Coach

Ampersand Brands; Roseville (MN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Employee discount

Equal opportunity employer

Job summary

Lolli & Pops is hiring a Service Lead to be a keyholder and part of the leadership team. You will help drive store performance by monitoring KPIs, training staff, and maintaining inventory and visual standards. You will lead by example, engage guests, and coach the team to deliver exceptional service.

The role requires lifting up to 75 lbs, flexible scheduling, and a passion for our values. We offer a discount on treats and an inclusive work culture.

Qualifications

• Strong interpersonal skills and guest service mindset.
• Ability to coach selling skills and lead by example.
• Physical ability to lift up to 75 lbs and stand for long periods.
• Flexible availability during peak store hours.

Responsibilities

• Drive store-level financial and operational results by monitoring KPI targets and taking action to meet them.
• Keep the team focused on guest engagement, sampling, and product knowledge.

Skills

Interpersonal skills

Organization

Action orientation

Coaching

Attention to detail

Problem solving

Multitasking

Positive attitude

Flexible hours

Job description

Lolli & Pops is hiring a Service Lead to be a keyholder and part of the leadership team. You will help drive store performance by monitoring KPIs, training staff, and maintaining inventory and visual standards. You will lead by example, engage guests, and coach the team to deliver exceptional service.

The role requires lifting up to 75 lbs, flexible scheduling, and a passion for our values. We offer a discount on treats and an inclusive work culture.