Service Flow Champion - Customer Experience

Key Auto Group; South Burlington (VT); On-site; USD 36,000 - 48,000; Full time

Job summary

Key Auto Group in South Burlington, VT seeks a Dealership Customer Experience Service Coordinator to be the primary liaison between customers and the service team, ensuring smooth vehicle flow through the Service department and timely deliveries.

You will coordinate and issue customer courtesy vehicles, organize the service lane by appointment times and parts readiness, and assist with parts procurement as needed while delivering best-in-class customer service daily.

Qualifications

• Excellent listening and communication skills with a positive attitude.
• Punctual, flexible in a dynamic service environment.
• Deliver best-in-class customer service and multitask effectively.
• Strong time management and attention to detail.
• Proficient in dealership software and processes.
• Valid driver's license with a clean record.

Responsibilities

• Serve as primary liaison between customers and the service team to ensure smooth vehicle flow.
• Coordinate and issue customer courtesy vehicles.
• Organize service lane, prioritize vehicles by appointment times and parts readiness.
• Assist with parts procurement as needed.
• Deliver customer vehicles upon service completion.
• Support Sales in transporting vehicles to Service or other dealerships for repairs.
• Ensure timely customer drop-offs, pickups, and delivery services.
• Perform other duties as assigned by Service Manager.

Skills

Customer service

Communication

Time management

Punctuality

Problem solving

Driver's license

Job description

Key Auto Group in South Burlington, VT seeks a Dealership Customer Experience Service Coordinator to be the primary liaison between customers and the service team, ensuring smooth vehicle flow through the Service department and timely deliveries.

You will coordinate and issue customer courtesy vehicles, organize the service lane by appointment times and parts readiness, and assist with parts procurement as needed while delivering best-in-class customer service daily.