Service Coordinator Automotive Dealership

Pacifico Auto Group; Philadelphia (Philadelphia County); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job summary

A full-service automotive dealership in Philadelphia is seeking a motivated Customer Service representative who thrives in a fast-paced environment. The ideal candidate will manage customer interactions and documentation, support service operations, and communicate effectively with the service team. Experience in customer service or automotive service is preferred, alongside excellent organizational and communication skills. Join our team where we take pride in delivering exceptional customer experiences.

Qualifications

• Experience in automotive service, customer service, or scheduling is preferred.
• Excellent organizational and communication skills are essential.
• Ability to multitask and remain calm under pressure is necessary.
• Comfortable using computers and dealership management systems.
• Positive attitude and a team-first approach.

Responsibilities

• Operate our Customer relationship platform to help address customer concerns.
• Manage incoming phone calls, appointment reminders, and repair status updates.
• Ensure accurate documentation of repair orders and customer information.
• Assist with warranty submissions, parts coordination, and service follow-up.
• Support overall shop flow to help ensure timely, high-quality repairs.

Skills

Automotive service experience

Customer service skills

Organizational skills

Communication skills

Multitasking ability

Positive attitude

Tools

Dealer management systems

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

About Us

We are a full-service automotive dealership dedicated to delivering an exceptional customer experience at every visit. Our team values professionalism, communication, and teamwork—and we take pride in doing the job right the first time. We’re seeking a motivated and organized Customer Service representative who thrives in a fast‑paced environment and is eager to support our service team.

What You’ll Do

• Operate our Customer relationship platform to help address customer concerns.
• Manage incoming phone calls, appointment reminders, and repair status updates. scheduling appointments.
• Ensure accurate documentation of repair orders and customer information.
• Assist with warranty submissions, parts coordination, and service follow‑up.
• Support overall shop flow to help ensure timely, high‑quality repairs.

What We’re Looking For

• Experience in automotive service, customer service, or scheduling (preferred).
• Excellent organizational and communication skills.
• Ability to multitask and remain calm under pressure.
• Comfortable using computers and dealership management systems.
• Positive attitude and a team‑first approach.