Auto Service Experience Coordinator

Key CDJR

Burlington (VT)

Presencial

USD 40.000 - 55.000

Tempo integral

Há 4 dias

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Resumo da vaga

Key Auto Group in Burlington, VT is seeking a Dealership Customer Experience Service Coordinator to enhance the service department by coordinating vehicle flow, arranging courtesy vehicles, and supporting the sales team in vehicle movements. You will ensure timely drop-offs and pickups while delivering outstanding customer service.

The role demands strong communication, organization, and problem-solving skills, with a professional attitude and a clean driving record.

Qualificações

Excellent listening and communication skills.
Punctual with flexible schedule in a dynamic environment.
Professional attitude and focus on customer service.
Strong time management and multitasking ability.
Attention to detail and problem solving.
Proficient written and verbal communication.
Familiar with dealership management software.
Valid driver's license and clean driving record.

Responsabilidades

Serve as primary liaison between customers and service team, ensuring smooth vehicle flow.
Coordinate and issue customer courtesy vehicles.
Organize service lane, prioritizing and staging vehicles by appointment times and parts.
Assist with parts procurement as needed.
Deliver customer vehicles upon service completion.
Assist Sales in transporting vehicles to Service or other dealers for repairs.
Ensure timely customer drop-offs and pickups.
Perform other duties as assigned by Service Manager.