Customer Experience Concierge - Auto Dealership

Ocean Honda Milford; Milford (CT); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Medical Benefits

Paid Vacation

Holidays

Professional Workplace

Non-Smoking Workplace

Drug Free Workplace

Opportunity for Advancement

Direct Deposit

401(k) with Company Match

Job summary

Victory Automotive Group is seeking a Service Concierge to advocate for customers across our stores, ensuring top-tier care before, during, and after visits. You will coordinate with managers to resolve issues and drive loyalty while handling follow-up calls for new and used vehicle purchasers and service customers.

The ideal candidate brings high‑school level education, excellent communication, and a proactive, customer‑focused mindset in a fast‑paced, high‑volume dealership setting.

Qualifications

• Must have strong interpersonal and communication skills with customers.
• Ability to think strategically and evaluate performance metrics.
• Excellent written and verbal communication; professional demeanor.

Responsibilities

• Manages customer experience and adjusts actions to maximize satisfaction.
• Maintains clear communication with customers to prevent issues before, during, and after a sale or service visit.
• Follows up with customers to encourage repeat and referral business.

Skills

Interpersonal skills

Communication skills

Strategic thinking

Time management

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

elead CRM

Reynolds & Reynolds

Job description

Victory Automotive Group is seeking a Service Concierge to advocate for customers across our stores, ensuring top-tier care before, during, and after visits. You will coordinate with managers to resolve issues and drive loyalty while handling follow-up calls for new and used vehicle purchasers and service customers.

The ideal candidate brings high‑school level education, excellent communication, and a proactive, customer‑focused mindset in a fast‑paced, high‑volume dealership setting.