Dealership Customer Experience Service Coordinator

Key Auto Group; South Burlington (VT); On-site; USD 36,000 - 48,000; Full time

Job summary

Key Auto Group in South Burlington, VT seeks a Dealership Customer Experience Service Coordinator to be the primary liaison between customers and the service team, ensuring smooth vehicle flow through the Service department and timely deliveries.

You will coordinate and issue customer courtesy vehicles, organize the service lane by appointment times and parts readiness, and assist with parts procurement as needed while delivering best-in-class customer service daily.

Qualifications

• Excellent listening and communication skills with a positive attitude.
• Punctual, flexible in a dynamic service environment.
• Deliver best-in-class customer service and multitask effectively.
• Strong time management and attention to detail.
• Proficient in dealership software and processes.
• Valid driver's license with a clean record.

Responsibilities

• Serve as primary liaison between customers and the service team to ensure smooth vehicle flow.
• Coordinate and issue customer courtesy vehicles.
• Organize service lane, prioritize vehicles by appointment times and parts readiness.
• Assist with parts procurement as needed.
• Deliver customer vehicles upon service completion.
• Support Sales in transporting vehicles to Service or other dealerships for repairs.
• Ensure timely customer drop-offs, pickups, and delivery services.
• Perform other duties as assigned by Service Manager.

Skills

Customer service

Communication

Time management

Punctuality

Problem solving

Driver's license

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dealership Customer Experience Service Coordinator

Service Schedulers South Burlington, VT, US

2 days ago Requisition ID: 6298

Key Auto Group believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations.

Find the place in our organization where you'd like to make a difference and grow with us. We always look to promote from within our ranks, and many of our current managers began their careers with the Key Auto Group in entry-level positions.

Responsibilities

• Serve as primary liaison between our customers and vehicle service team, ensuring effective vehicle flow through the Service department
• Coordinate and issue customer courtesy vehicles
• Organize service lane, prioritizing and staging vehicles based on appointment times, parts availability, and delivery deadlines
• Assisting with parts procurement as needed
• Delivering customer vehicles upon completion of service
• Assisting Sales department in transporting vehicles to Service department or other dealerships for repairs
• Ensure timely customer drop-offs, vehicle pickups, and delivery services
• Other duties as assigned by Service Manager

Qualifications

• Excellent listening/communication skills, outgoing and positive personality
• Punctual nature and ability to handle schedule flexibility and dynamic work environment
• Professional attitude and the ability to deliver best-in-class customer service
• Excellent time management skills and ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Comfort learning and using dealership management software
• Valid driver's license and clean driving record