Service Concierge & Customer Experience Lead

Finnegan Chrysler Jeep Dodge; Rosenberg (TX); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Paid Training

Paid Vacation

Medical and Dental Insurance

401K

Opportunity for Advancement

Closed Sundays

Progressive Performance Bonus Program

Job summary

Finnegan Auto Group is hiring for a role that focuses on delivering outstanding customer service in the dealership service area. You will oversee the flow of the drive lane and ensure prompt, courteous, and effective service to customers.

The position emphasizes owning the customer experience and coordinating with technicians to maximize service outcomes. The role requires strong organizational and communication skills, a professional appearance, and the ability to manage others.

Qualifications

• Organized and friendly personality is required.
• Demonstrated ability to manage others.
• Strong time management skills are essential.
• Excellent communication with customers is required.
• Professional, well-groomed appearance is expected.
• Clean driving record required.
• Willing to undergo a pre-employment background check and drug screen.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with

Professional, well-groomed personal

Clean driving record

Willing to submit to a pre-employment

Job description

Finnegan Auto Group is hiring for a role that focuses on delivering outstanding customer service in the dealership service area. You will oversee the flow of the drive lane and ensure prompt, courteous, and effective service to customers.

The position emphasizes owning the customer experience and coordinating with technicians to maximize service outcomes. The role requires strong organizational and communication skills, a professional appearance, and the ability to manage others.