Dealership Customer Experience Service Coordinator

Key CDJR; Burlington (VT); On-site; USD 40,000 - 55,000; Full time

Job summary

Key Auto Group in Burlington, VT is seeking a Dealership Customer Experience Service Coordinator to enhance the service department by coordinating vehicle flow, arranging courtesy vehicles, and supporting the sales team in vehicle movements. You will ensure timely drop-offs and pickups while delivering outstanding customer service.

The role demands strong communication, organization, and problem-solving skills, with a professional attitude and a clean driving record.

Qualifications

• Excellent listening and communication skills.
• Punctual with flexible schedule in a dynamic environment.
• Professional attitude and focus on customer service.
• Strong time management and multitasking ability.
• Attention to detail and problem solving.
• Proficient written and verbal communication.
• Familiar with dealership management software.
• Valid driver's license and clean driving record.

Responsibilities

• Serve as primary liaison between customers and service team, ensuring smooth vehicle flow.
• Coordinate and issue customer courtesy vehicles.
• Organize service lane, prioritizing and staging vehicles by appointment times and parts.
• Assist with parts procurement as needed.
• Deliver customer vehicles upon service completion.
• Assist Sales in transporting vehicles to Service or other dealers for repairs.
• Ensure timely customer drop-offs and pickups.
• Perform other duties as assigned by Service Manager.

Skills

Customer service

Time management

Multitasking

Attention to detail

Verbal communication

Written communication

Dealership software

Driver’s license

Tools

Dealership software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dealership Customer Experience Service Coordinator

Service Schedulers South Burlington, VT, US

Key Auto Group believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations.

Find the place in our organization where you'd like to make a difference and grow with us. We always look to promote from within our ranks, and many of our current managers began their careers with the Key Auto Group in entry-level positions.

Responsibilities

• Serve as primary liaison between our customers and vehicle service team, ensuring effective vehicle flow through the Service department
• Coordinate and issue customer courtesy vehicles
• Organize service lane, prioritizing and staging vehicles based on appointment times, parts availability, and delivery deadlines
• Assisting with parts procurement as needed
• Delivering customer vehicles upon completion of service
• Assisting Sales department in transporting vehicles to Service department or other dealerships for repairs
• Ensure timely customer drop-offs, vehicle pickups, and delivery services
• Other duties as assigned by Service Manager

Qualifications

• Excellent listening/communication skills, outgoing and positive personality
• Punctual nature and ability to handle schedule flexibility and dynamic work environment
• Professional attitude and the ability to deliver best-in-class customer service
• Excellent time management skills and ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Comfort learning and using dealership management software
• Valid driver’s license and clean driving record