Service Experience Manager: Lead, Train and Elevate Retail Teams

Nordstrom, Inc.; Ramsey (NJ); Sur place; USD 58 000 - 89 000; Plein temps

Avantages offerts par ce poste

Medical & Vision

Dental

Retirement & PTO

Life Insurance

Merchandise Discount

Performance-based incentives

401k

Résumé du poste

Nordstrom, Inc. is seeking a Service Experience Manager to mentor and lead a store team while driving business through exceptional customer service.

You’ll educate staff on tools and processes, promote Nordstrom Rewards, and contribute to sales growth by delivering outstanding service and ongoing improvements. With 1+ years in retail management, you will build relationships with store leadership and peers, inspire high performance, and manage a flexible schedule to meet business needs, including

Qualifications

• 1+ years of successful retail management experience.
• Exceptional customer service skills and the ability to inspire others to deliver outstanding service.
• Dynamic leadership with a proven ability to motivate and develop future leaders.

Responsabilités

• Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards.
• Recruit, hire, train, develop and motivate your team – their success is your success.
• Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience and increase sales.
• Create a solid business plan that enables your team to work together to meet service and sales goals.
• Support the success of your department by driving continuous improvements.

Connaissances

Retail management

Leadership

Customer service

Communication

Description du poste

Nordstrom, Inc. is seeking a Service Experience Manager to mentor and lead a store team while driving business through exceptional customer service.

You’ll educate staff on tools and processes, promote Nordstrom Rewards, and contribute to sales growth by delivering outstanding service and ongoing improvements. With 1+ years in retail management, you will build relationships with store leadership and peers, inspire high performance, and manage a flexible schedule to meet business needs, including