Service Experience Leader - Fashion Retail

Nordstrom, Inc.; Pennsylvania; On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement

Paid Time Away

Life Insurance and Disability

Merchandise Discount

Job summary

Nordstrom, Inc. is seeking an Assistant Service Experience Manager to lead a team focused on delivering exceptional customer experiences in a fast-paced fashion retail environment.

The role emphasizes influencing, collaboration, and driving results while supporting store operations and customer care. The position includes oversight of service processes, coordination with merchandising and store teams, and involvement in budgets to improve efficiency.

Qualifications

• Ambition to grow as a leader and pursue future opportunities as a Department Manager
• Track record of strong productivity and achievement of goals
• Strong organizational, delegation and follow-through skills
• Clear written and verbal communication and strong interpersonal skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Proficiency with multiple operating systems (MS Windows, iOS, Android)
• High school diploma or equivalent preferred

Responsibilities

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customer experience
• Coach an interactive team of specialists to adopt new behaviors and processes
• Develop relationships with merchandising and store teams to lead customer-driven initiatives
• Assist with financial aspects and budgets to drive efficiencies and continuous improvement
• Protect the security and privacy of customer information and educate on compliance
• Perform Service Experience, Cash Room and Communication procedures as applicable

Skills

Leadership

Communication

Organizational skills

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

MS Windows

iOS

Android

Job description

Nordstrom, Inc. is seeking an Assistant Service Experience Manager to lead a team focused on delivering exceptional customer experiences in a fast-paced fashion retail environment.

The role emphasizes influencing, collaboration, and driving results while supporting store operations and customer care. The position includes oversight of service processes, coordination with merchandising and store teams, and involvement in budgets to improve efficiency.