Service Experience Manager: Lead & Elevate Retail Growth

Nordstrom; Cedar Park (TX); On-site; USD 48,000 - 77,000; Full time

Benefits offered by this job

Merchandise Discount and EAP Resources

Job summary

Nordstrom is seeking a Service Experience Manager to lead a retail team in delivering exceptional customer service while driving sales. You’ll mentor staff, implement service initiatives, and ensure strong execution of programs like Nordstrom Rewards and gift cards.

You will recruit, train and motivate your team, develop business plans, and push for continuous improvements to hit service and sales goals. Flexibility for evenings and weekends is required.

Qualifications

• For Nordstrom Stores Roles: Prior experience in a Rack Store is preferred
• For Nordstrom Rack Roles: Prior experience in a Nordstrom Store is preferred
• 1+ years of successful retail management experience
• The ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders
• Exceptional customer service skills and a passion to inspire others to deliver outstanding service
• Dynamic leadership skills and a proven ability to motivate and develop future leaders
• A proven track record of using key metrics to identify opportunities and drive business
• Effective communication skills
• The ability to work a flexible schedule based on business needs, including evenings and weekends

Responsibilities

• Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards
• Recruit, hire, train, develop and motivate your team – their success is your success
• Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales
• Create a solid business plan that enables your team to work together to meet service and sales goals
• Support the success of your department by driving continuous improvements

Skills

Retail management

Customer service

Leadership

Communication

Relationship building

Team motivation

Performance metrics

Flexibility

Job description

Nordstrom is seeking a Service Experience Manager to lead a retail team in delivering exceptional customer service while driving sales. You’ll mentor staff, implement service initiatives, and ensure strong execution of programs like Nordstrom Rewards and gift cards.

You will recruit, train and motivate your team, develop business plans, and push for continuous improvements to hit service and sales goals. Flexibility for evenings and weekends is required.