Service Experience Lead: Mentor, Elevate Sales

Nordstrom, Inc.; Cedar Park (TX); On-site; USD 48,000 - 77,000; Full time

Benefits offered by this job

Medical/Vision

Dental

401k

Paid Time Off

Merchandise Discount

Job summary

Nordstrom, Inc. is seeking a Service Experience Manager in a fast-paced retail environment in the United States. You will mentor and motivate a team, drive service initiatives like Nordstrom Rewards and gift card programs, and build a plan to meet service and sales goals.

You will recruit, train, and coach staff, ensuring exceptional customer service while leveraging key metrics to identify growth opportunities. Flexibility to work evenings and weekends is required.

Qualifications

• 1+ years of successful retail management experience.
• The ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders.
• Exceptional customer service skills and a passion to inspire others to deliver outstanding service.
• Dynamic leadership skills and a proven ability to motivate and develop future leaders.
• A proven track record of using key metrics to identify opportunities and drive business.

Responsibilities

• Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards.
• Recruit, hire, train, develop and motivate your team – their success is your success.
• Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales.
• Create a solid business plan that enables your team to work together to meet service and sales goals.
• Support the success of your department by driving continuous improvements.

Skills

Retail management

Leadership

Customer service

Communication

Relationship building

Job description

Nordstrom, Inc. is seeking a Service Experience Manager in a fast-paced retail environment in the United States. You will mentor and motivate a team, drive service initiatives like Nordstrom Rewards and gift card programs, and build a plan to meet service and sales goals.

You will recruit, train, and coach staff, ensuring exceptional customer service while leveraging key metrics to identify growth opportunities. Flexibility to work evenings and weekends is required.