Service Experience Manager: Lead & Elevate Retail Team

Nordstrom; Annapolis (MD); On-site; USD 48,000 - 77,000; Full time

Benefits offered by this job

Medical/Vision, Dental

Retirement and PTO

Merchandise Discount

EAP Resources

Job summary

Nordstrom in Annapolis is seeking a Service Experience Manager to mentor and drive a high-performing team, delivering exceptional customer service and sales results. You’ll lead education on initiatives, recruit and develop staff, and collaborate with leaders to meet service and sales goals.

You will guide use of tools and processes to enhance the customer experience while maximizing store performance and continuous improvement opportunities.

Qualifications

• 1+ years of successful retail management experience
• Ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders
• Exceptional customer service skills and a passion to inspire others to deliver outstanding service
• Dynamic leadership skills and a proven ability to motivate and develop future leaders
• A proven track record of using key metrics to identify opportunities and drive business
• Effective communication skills
• The ability to work a flexible schedule based on business needs, including evenings and weekends

Responsibilities

• Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards
• Recruit, hire, train, develop and motivate your team – their success is your success
• Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales
• Create a solid business plan that enables your team to work together to meet service and sales goals
• Support the success of your department by driving continuous improvements

Skills

Retail management

Customer service

Leadership

People development

Communication

Flexible schedule

Job description

Nordstrom in Annapolis is seeking a Service Experience Manager to mentor and drive a high-performing team, delivering exceptional customer service and sales results. You’ll lead education on initiatives, recruit and develop staff, and collaborate with leaders to meet service and sales goals.

You will guide use of tools and processes to enhance the customer experience while maximizing store performance and continuous improvement opportunities.