Service Experience Lead Fashion Retail Growth & Impact

Nordstrom; Pittsburgh (Allegheny County); Vor Ort; USD 23.000 - 33.000; Vollzeit

Benefits dieser Stelle

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

Zusammenfassung

Nordstrom in the United States is seeking an Assistant Service Experience Manager who is goal-oriented and passionate about fashion. You will influence operations, coach a team of specialists, and partner with merchandising and store teams to implement customer-driven initiatives.

Responsibilities include adopting new behaviors, monitoring budgets to drive efficiency, and ensuring the security and privacy of customer information.

Qualifikationen

• Aspires to leadership roles
• Proven track record of achieving goals
• Excellent organizational and delegation skills
• Clear written and verbal communication
• Able to prioritize tasks in a fast-paced environment
• Proficient in Windows, iOS and Android

Aufgaben

• Own disciplines and drive process adoption with technology and innovation to enhance the customer experience
• Coach a team of specialists to educate and adopt new behaviors and processes
• Develop relationships with merchandising and store teams to lead change for customer initiatives
• Assist with budgets to drive efficiencies and continuous improvement
• Protect customer information security and privacy through education and compliance
• Perform Service Experience, Cash Room and Communications procedures

Kenntnisse

Leadership ambition

Results track record

Organizational skills

Communication skills

Multitasking ability

Tech proficiency

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Nordstrom in the United States is seeking an Assistant Service Experience Manager who is goal-oriented and passionate about fashion. You will influence operations, coach a team of specialists, and partner with merchandising and store teams to implement customer-driven initiatives.

Responsibilities include adopting new behaviors, monitoring budgets to drive efficiency, and ensuring the security and privacy of customer information.