Service Experience Lead — Assistant Manager

Nordstrom, Inc.; Bradenton (FL); On-site; USD 22,000 - 33,000; Full time

Job summary

Nordstrom, Inc. seeks an Assistant Service Experience Manager in Bradenton, FL to drive customer-focused results. You’ll support coaching a team of specialists, promote education, and work with store teams to implement customer-driven initiatives. The role includes assisting with budgets and maintaining service standards.

The ideal candidate has leadership potential, strong organizational and communication skills, and the ability to manage multiple tasks in a fast-paced retail environment.

Qualifications

• Demonstrated leadership potential and track record of delivering results.
• Strong organizational, delegation and follow-through abilities.
• Excellent written and verbal communication and interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with MS Windows, iOS and Android.

Responsibilities

• Own disciplines and process adoption with technology and innovation to enhance the customer experience.
• Assist Service Experience Manager in coaching a team of specialists to drive education and new behaviors.
• Develop relationships with merchandising and store teams to lead customer-driven initiatives.
• Assist with financial aspects and budgets to drive efficiency and improvement.
• Assist with protecting the security and privacy of customer information.
• Perform Service Experience, Cash Room and related procedures as applicable.

Skills

Leadership

Productivity

Organizational skills

Communication

Multitasking

MS Windows

iOS

Android

Education

High school diploma

Job description

Nordstrom, Inc. seeks an Assistant Service Experience Manager in Bradenton, FL to drive customer-focused results. You’ll support coaching a team of specialists, promote education, and work with store teams to implement customer-driven initiatives. The role includes assisting with budgets and maintaining service standards.

The ideal candidate has leadership potential, strong organizational and communication skills, and the ability to manage multiple tasks in a fast-paced retail environment.