Fashion Customer Experience Lead (Assistant Manager)

Nordstrom, Inc.; Dublin (CA); On-site; USD 35,000 - 46,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Away

Life Insurance

Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. is seeking an Assistant Service Experience Manager who is goal-oriented, fashion-focused and excels at influencing, collaborating and driving results to deliver an exceptional customer experience.

In this role you will coach a team of specialists, partner with merchandising and store teams, support budgeting, and help implement new behaviors and processes while upholding security and privacy.

Qualifications

• Ambition to grow as a leader
• Track record of successful results (productivity and goal achievement)
• Strong organizational, delegation and follow-through skills
• Clear and effective written and verbal communication
• Ability to prioritize multiple tasks in a fast-paced environment
• Proficiency in MS Windows, iOS and Android
• A high school diploma, or equivalent (preferred)

Responsibilities

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customer experience.
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education through influence and coaching.
• Develop relationships with merchandising and store teams to lead and integrate change for customer-driven initiatives.
• Assist with financial aspects and budgets to drive efficiencies and continuous improvement.
• Assist with protecting the security and privacy of customer information.
• Perform all Service Experience, Cash Room and Communication procedures as applicable.

Skills

Leadership

Organizational skills

Delegation

Communication

MS Windows

iOS

Android

Education

High school diploma or equivalent

Job description

Nordstrom, Inc. is seeking an Assistant Service Experience Manager who is goal-oriented, fashion-focused and excels at influencing, collaborating and driving results to deliver an exceptional customer experience.

In this role you will coach a team of specialists, partner with merchandising and store teams, support budgeting, and help implement new behaviors and processes while upholding security and privacy.