Service Experience Lead | Fashion Retail Growth Path

Nordstrom Inc; Pittsburgh (Allegheny County); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical/Vision Insurance

Dental Insurance

Retirement Plan

Paid Time Off

Life Insurance

Disability Insurance

Merchandise Discount

Employee Assistance Program (EAP)

Job summary

Nordstrom, Inc. in the United States is seeking an Assistant Service Experience Manager who drives customer experience and leads an interactive team of specialists.

The role emphasizes coaching, engagement with store teams, and process adoption through technology and innovation. You will assist in budgeting, protecting customer information, and performing key Service Experience and Cash Room procedures in a fast-paced retail environment.

Qualifications

• Ambition to grow as a leader and pursue future opportunities as a Department Manager.
• Track record of successful results, e.g., strong productivity and achievement of goals.
• Strong organizational, delegation and follow-through skills.
• Clear and effective written and verbal communication as well as strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast paced environment.
• Proficiency in multiple operating systems such as Windows, iOS and Android.
• A high school diploma, or equivalent (preferred).

Responsibilities

• Coach a team of specialists to drive education and adoption of new behaviors and processes.
• Develop relationships with merchandising and store teams to lead and integrate change.
• Assist with budgets to drive efficiencies and continuous improvement.
• Help protect security and privacy of customer information through education and compliance.
• Perform Service Experience, Cash Room and Communication procedures as applicable.

Skills

Leadership potential

Productivity

Organization

Communication

Time management

Technical proficiency

Education

High school diploma or equivalent

Tools

Windows OS

iOS

Android

Job description

Nordstrom, Inc. in the United States is seeking an Assistant Service Experience Manager who drives customer experience and leads an interactive team of specialists.

The role emphasizes coaching, engagement with store teams, and process adoption through technology and innovation. You will assist in budgeting, protecting customer information, and performing key Service Experience and Cash Room procedures in a fast-paced retail environment.