Service Experience Assistant Manager – Fashion Retail Impact

Nordstrom, Inc.; Langhorne (Bucks County); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical/Vision

Dental

401k

Merchandise Discount

PTO accruals

Holidays

Job summary

Nordstrom, Inc. in the United States is seeking an Assistant Service Experience Manager who is goal-oriented and passionate about fashion, with proven skills in influencing, collaboration, and delivering exceptional customer experiences.

In this role you will coach a team of specialists, partner with merchandising and store teams to drive customer-driven initiatives, manage budgets, and support security and privacy of customer information while upholding operational standards.

Qualifications

• Ambition to grow as a leader and pursue future opportunities as a Department Manager.
• A track record of achieving goals with strong productivity.
• Excellent organizational, delegation and follow-through skills.
• Clear and effective written and verbal communication with strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in multiple operating systems (MS Windows, iOS, Android).
• High school diploma or equivalent preferred.

Responsibilities

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customer experience.
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education through influence and coaching.
• Develop relationships with merchandising and store teams to lead and integrate change that promotes customer-driven initiatives.
• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement.
• Assist with protecting security and privacy of customer information including education, compliance and disposition of issues.
• Perform all Service Experience, Cash Room and Communication procedures as applicable.

Skills

Leader development

Strong communication

Multitasking

Task prioritization

Microsoft Windows

iOS / Android proficiency

Education

High school diploma or equivalent

Tools

MS Windows

iOS

Android

Job description

Nordstrom, Inc. in the United States is seeking an Assistant Service Experience Manager who is goal-oriented and passionate about fashion, with proven skills in influencing, collaboration, and delivering exceptional customer experiences.

In this role you will coach a team of specialists, partner with merchandising and store teams to drive customer-driven initiatives, manage budgets, and support security and privacy of customer information while upholding operational standards.