Service Experience Manager: Lead Growth & Service

Nordstrom, Inc.; Annapolis (MD); On-site; USD 48,000 - 77,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement plan

Paid Time Off

Life Insurance & Disability

Merchandise Discount

Employee Assistance Program (EAP)

Job summary

Nordstrom Harbour Center Rack in Annapolis, MD is seeking a Service Experience Manager to lead and mentor a team while driving service initiatives and sales goals. The role supports Nordstrom Rewards education, gift card programs, and customer service excellence to elevate the shopping experience.

The position requires retail management experience, strong leadership, and flexibility to work evenings and weekends as needed.

Qualifications

• 1+ years of successful retail management experience.

Responsibilities

• Drive store volume through support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards.
• Recruit, hire, train, develop and motivate your team – their success is your success
• Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales
• Create a solid business plan that enables your team to work together to meet service and sales goals
• Support the success of your department by driving continuous improvements

Skills

Retail management

Job description

Nordstrom Harbour Center Rack in Annapolis, MD is seeking a Service Experience Manager to lead and mentor a team while driving service initiatives and sales goals. The role supports Nordstrom Rewards education, gift card programs, and customer service excellence to elevate the shopping experience.

The position requires retail management experience, strong leadership, and flexibility to work evenings and weekends as needed.