Assistant Service Experience Manager — Fashion Retail Growth & Impact

Nordstrom, Inc.; Cedar Park (TX); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom, Inc. is seeking an Assistant Service Experience Manager who is goal-oriented and passionate about fashion, with demonstrated skills in influencing, collaboration, and driving results to deliver exceptional customer experiences.

A day in the life includes coaching a team of specialists, partnering with merchandising and store teams, and supporting budgeting and process improvements to improve service and efficiency.

Qualifications

• Ambition to grow as a leader and pursue future opportunities as a Department Manager.
• Track record of successful results, e.g., strong productivity and goal achievement.
• Strong organizational, delegation and follow-through skills.
• Clear and effective communication and strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with MS Windows, iOS and Android operating systems.

Responsibilities

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customer experience.
• Assist the Service Experience Manager in coaching an interactive team of specialists.
• Develop relationships with merchandising and store teams to lead and integrate customer-driven initiatives.
• Assist with financial aspects and budgets to drive efficiencies and continuous improvement.
• Assist with protecting the security and privacy of customer information.
• Perform all Service Experience, Cash Room and Communication procedures as applicable.

Skills

Leadership

Communication

Multitasking

Team coordination

Tech proficiency (Windows/iOS/Android)

Education

High school diploma or equivalent

Job description

Nordstrom, Inc. is seeking an Assistant Service Experience Manager who is goal-oriented and passionate about fashion, with demonstrated skills in influencing, collaboration, and driving results to deliver exceptional customer experiences.

A day in the life includes coaching a team of specialists, partnering with merchandising and store teams, and supporting budgeting and process improvements to improve service and efficiency.