Service Experience Manager - Lead Teams & Growth

Nordstrom, Inc.; Maryland; On-site; USD 48,000 - 77,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and PTO

Life Insurance and Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom is seeking a Service Experience Manager to lead and mentor a store team while driving service and sales initiatives. You will recruit, train, and motivate staff, educate teammates on tools and processes, and build a plan to meet service and sales goals.

Responsibilities include supporting ongoing improvements, leveraging Nordstrom Rewards and gift card initiatives, and maintaining strong relationships with store leadership to optimize customer experiences and store performance.

Qualifications

• 1+ years of successful retail management experience
• The ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders
• Exceptional customer service skills and a passion to inspire others to deliver outstanding service
• Dynamic leadership skills and a proven ability to motivate and develop future leaders
• A proven track record of using key metrics to identify opportunities and drive business
• Effective communication skills
• The ability to work a flexible schedule based on business needs, including evenings and weekends

Responsibilities

• Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards
• Recruit, hire, train, develop and motivate your team - their success is your success
• Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales
• Create a solid business plan that enables your team to work together to meet service and sales goals
• Support the success of your department by driving continuous improvements

Job description

Nordstrom is seeking a Service Experience Manager to lead and mentor a store team while driving service and sales initiatives. You will recruit, train, and motivate staff, educate teammates on tools and processes, and build a plan to meet service and sales goals.

Responsibilities include supporting ongoing improvements, leveraging Nordstrom Rewards and gift card initiatives, and maintaining strong relationships with store leadership to optimize customer experiences and store performance.