Service Experience Lead: Inspire Teams to Boost Service

Nordstrom Inc

Annapolis (MD)

On-site

USD 48,000 - 77,000

Full time

3 days ago

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Benefits offered by this job

Medical/Vision

Dental

401k

Job summary

Nordstrom, Inc. in Maryland is seeking a Service Experience Manager to mentor a store team, drive sales through service initiatives like Nordstrom Rewards and gift cards, and recruit, train, and motivate staff.

You will partner with store and regional leaders to use metrics to improve performance and drive results, all while maintaining a customer-first culture. You’ll need strong leadership, flexibility in scheduling (including evenings/weekends), and a proven ability to inspire others to

Qualifications

1+ years of successful retail management experience.
Ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders.
Exceptional customer service skills and a passion to inspire others.
Dynamic leadership skills with a proven ability to motivate future leaders.
A proven track record of using key metrics to identify opportunities and drive business.
The ability to work a flexible schedule based on business needs, including evenings and weekends.

Responsibilities

Mentor and motivate team; drive store volume through service initiatives.
Recruit, hire, train, develop, and motivate the team.
Educate employees on tools, processes and systems to enhance service and increase sales.
Create a solid business plan to meet service and sales goals.
Support department through continuous improvements.
Collaborate with store managers and leaders to drive results.