Service Experience Leader — Retail Store

Goodwill Greater Milwaukee & Chicago; Milwaukee (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Goodwill Greater Milwaukee & Chicago is seeking a store operations role to direct daily tasks and help meet store goals. You will plan associate work, ensure POS and donation coverage, and maintain safety standards while promoting Goodwill’s mission in the community.

The position emphasizes strong customer service, team leadership, and adherence to policies, with duties expanding to include problem resolution and participation in change initiatives as needed.

Qualifications

• Core customer service skills with a proactive approach to resolving issues.
• Ability to lead and motivate a team while maintaining store standards.
• Strong communication and problem-solving abilities.
• Commitment to safety procedures and accurate execution of tasks.

Responsibilities

• Directs daily tasks to meet store goals and schedules associates.
• Ensure adequate coverage at POS and in donations areas.
• Monitor production quality and help team reach goals.
• Act as service experience leader and uphold safety practices.
• Communicate policies, handle concerns, and resolve complaints.
• Engage with the community and represent Goodwill publicly.
• Complete other duties as assigned.

Skills

Customer focus

Communication

Team leadership

Adaptability

Accountability

Safety awareness

Job description

Goodwill Greater Milwaukee & Chicago is seeking a store operations role to direct daily tasks and help meet store goals. You will plan associate work, ensure POS and donation coverage, and maintain safety standards while promoting Goodwill’s mission in the community.

The position emphasizes strong customer service, team leadership, and adherence to policies, with duties expanding to include problem resolution and participation in change initiatives as needed.