Retail Team Lead – Flexible Hours & Customer Experience

Goodwill Greater Milwaukee & Chicago; Sturtevant (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Goodwill Greater Milwaukee & Chicago is seeking a Retail Supervisor to help lead store and donation center operations. You will motivate the team to meet customer satisfaction and revenue goals while supporting merchandising and engaging customer interactions.

The role requires supervising responsibilities, staff coaching, and ensuring efficient POS operation with strong emphasis on loss prevention and safety standards.

Qualifications

• Two years of supervisory experience preferred.
• Ability to complete and retain forklift certification.
• Work varied schedule; two closing shifts per week and every other weekend.

Responsibilities

• Plan and manage own work; adapt to change with learning and practice.
• Coach and train employees to reach high productivity.
• Oversee store operations to maximize sales and donations flow.
• Maintain cash controls and ensure safe customer flow at POS.
• Assist with hiring processes and onboarding as needed.

Skills

Supervisory experience

Customer service basics

Team motivation

Tools

Forklift certification

Job description

Goodwill Greater Milwaukee & Chicago is seeking a Retail Supervisor to help lead store and donation center operations. You will motivate the team to meet customer satisfaction and revenue goals while supporting merchandising and engaging customer interactions.

The role requires supervising responsibilities, staff coaching, and ensuring efficient POS operation with strong emphasis on loss prevention and safety standards.