Service Experience Lead: Inspire Teams, Drive Sales

Nordstrom, Inc.; Lenexa (KS); On-site; USD 44,000 - 70,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement plan

Paid Time Off

Life Insurance

Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. is seeking a Service Experience Manager in Lenexa, KS. You will mentor and lead a team, drive sales and service initiatives, and partner with store leadership to deliver outstanding customer experiences.

You’ll recruit and develop talent, coach staff on tools and processes, and build business plans that align service goals with sales targets. Flexibility for evenings/weekends is expected.

Qualifications

• 1+ years of retail management experience.
• Ability to develop and maintain productive relationships with store and regional leaders.
• Exceptional customer service skills and the ability to inspire others.
• Dynamic leadership with a track record of developing future leaders.
• Proven use of metrics to identify opportunities and drive business.
• Flexible schedule including evenings and weekends.

Responsibilities

• Drive store volume through service initiatives and Nordstrom Rewards programs.
• Recruit, hire, train, develop, and motivate your team.
• Support your team with tools, processes, and systems to improve customers’ experience and sales.
• Create a solid business plan to meet service and sales goals.
• Drive continuous improvements to support department success.

Skills

Leadership

Customer service

Communication

Relationship building

Job description

Nordstrom, Inc. is seeking a Service Experience Manager in Lenexa, KS. You will mentor and lead a team, drive sales and service initiatives, and partner with store leadership to deliver outstanding customer experiences.

You’ll recruit and develop talent, coach staff on tools and processes, and build business plans that align service goals with sales targets. Flexibility for evenings/weekends is expected.