Service Experience Assistant Manager: Elevate Customers

Nordstrom, Inc.; Lakewood (CO); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical/Vision, Dental

Retirement options

Paid Time Away

Life Insurance

Disability insurance

Merchandise Discount

Employee Assistance Program

Job summary

Strong communication and multitasking skills are essential, with a high school diploma preferred. This role offers competitive hourly pay and comprehensive benefits.

Qualifications

• High school diploma, or equivalent (preferred).
• Ambition to grow as a leader and pursue future opportunities as a Department Manager.
• Proven track record of strong productivity and goal achievement.
• Strong organizational, delegation and follow-through skills.
• Clear and effective written and verbal communication; strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in MS Windows, iOS and Android.

Responsibilities

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customer experience.
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education through influence and coaching.
• Develop relationships with merchandising and store teams to lead and integrate change that promotes customer-driven initiatives.
• Assist with financial aspects and budgets to drive efficiencies and continuous improvement.
• Assist with protecting security and privacy of customer information and educate on compliance and disposition of issues.
• Perform all Service Experience, Cash Room and Communication procedures as applicable.

Skills

Leadership

Customer service

Communication

Organization

Prioritization

Education

High school diploma (preferred)

Tools

MS Windows

iOS

Android

Job description

Strong communication and multitasking skills are essential, with a high school diploma preferred. This role offers competitive hourly pay and comprehensive benefits.