Service Experience & Appointment Coordinator

AutoNation; Irvine (CA); On-site; USD 28,000 - 49,000; Full time

Benefits offered by this job

Competitive compensation + 401k match

Health, dental, vision insurance

Associate purchase/discount programs

YouDecide deals

DRVPNK cancer charity support

Job summary

AutoNation is looking for a Service Loyalty Coordinator to make outbound service calls, build relationships with customers, and schedule appointments for the Service Department. The role includes handling messages, coordinating with service consultants, and providing reporting to dealership management.

Requirements include a high school diploma or equivalent and 6–12 months of relevant experience. Competitive pay with bonus opportunities and a benefits package is offered.

Qualifications

• High School Diploma or Equivalent.
• One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience.

Responsibilities

• Ask the customer qualifying questions to uncover needs and directs calls appropriately.
• Ensures that service consultants receive messages promptly.
• Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant.
• Provide reporting to dealership management.
• Collect retail charges from the customer in cash, check or authorized charge account.
• Provide customers with the proper change and/or receipt.
• Properly process and document charge purchases according to the policies established by the Controller.
• Close all internal repair orders promptly and route to Billing Clerk for processing.
• File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma or Equivalent

Technical certificate (college/technical school)

Job description

AutoNation is looking for a Service Loyalty Coordinator to make outbound service calls, build relationships with customers, and schedule appointments for the Service Department. The role includes handling messages, coordinating with service consultants, and providing reporting to dealership management.

Requirements include a high school diploma or equivalent and 6–12 months of relevant experience. Competitive pay with bonus opportunities and a benefits package is offered.