Service Appointment Coordinator | 401k & Benefits Included

AutoNation; United States; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Vehicle purchase discount

YouDecide discounts

DRVPNK charity program

Job summary

AutoNation is seeking a detail-oriented Service Appointment Coordinator to assist customers via live phone calls and written communication. You will manage service appointments, provide product information, and resolve issues to ensure a positive dealership experience.

Ideal candidates have basic reading/writing skills and 6–12 months of experience, with a focus on friendly, professional interactions. This role is based in the United States and offers competitive benefits.

Qualifications

• High School Diploma or Equivalent.
• Ability to read, write, and comprehend written instructions and information
• 6-12 months previous work experience (preferred)
• Demonstrated customer service skills
• Demonstrated communication and interpersonal skills
• Previous industry experience (preferred)

Responsibilities

• Respond promptly to incoming customer inquiries.
• Provide accurate information regarding products, services, policies, and promotions.
• Troubleshoot and resolve customer concerns efficiently.
• Maintain a professional, helpful, and friendly tone in all customer interactions.
• Work collaboratively with other departments to improve customer satisfaction.
• Ask qualifying questions to uncover needs and direct calls appropriately.
• Ensure that service consultants receive messages promptly.
• Meet or exceed assigned KPIs and targets.
• Provide reporting and approved communications to dealership management.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Reading/writing

Education

High School Diploma or Equivalent

Job description

AutoNation is seeking a detail-oriented Service Appointment Coordinator to assist customers via live phone calls and written communication. You will manage service appointments, provide product information, and resolve issues to ensure a positive dealership experience.

Ideal candidates have basic reading/writing skills and 6–12 months of experience, with a focus on friendly, professional interactions. This role is based in the United States and offers competitive benefits.