Service Loyalty Coordinator: Customer Care & Scheduling

AutoNation Ford Sanford; Austin (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

401(k) matching

Health, dental, vision insurance

Maternity benefits

Associates purchase/discount programs

DRVPNK charitable initiatives

Job summary

AutoNation is hiring a Service Loyalty Coordinator to manage outbound calls, qualify customer needs, and schedule service appointments. You will route information to service consultants, ensure messages are promptly received, and support billing and documentation processes across the Service Department.

The role emphasizes customer service skills, clear communication, and teamwork within a large automotive retailer with comprehensive benefits and employee programs.

Qualifications

• Demonstrated customer service skills with a friendly approach.
• Strong communication and interpersonal abilities.
• Experience in a service/admissions setting is preferred.

Responsibilities

• Make outbound service calls and schedule Service Department appointments.
• Qualify customer needs and route calls to the appropriate consultant.
• Provide appointment info to technicians and route messages promptly.
• Generate and provide reports to dealership management.
• Handle and document charge purchases per policy.
• Close repair orders and file necessary documents.

Skills

Customer service

Communication skills

Interpersonal skills

Industry experience

Education

High School Diploma or Equivalent

Technical certificate (1 year)

Job description

AutoNation is hiring a Service Loyalty Coordinator to manage outbound calls, qualify customer needs, and schedule service appointments. You will route information to service consultants, ensure messages are promptly received, and support billing and documentation processes across the Service Department.

The role emphasizes customer service skills, clear communication, and teamwork within a large automotive retailer with comprehensive benefits and employee programs.