Service Loyalty Coordinator: Outbound Calls & Appointments

AutoNation Cadillac Port Richey; Irvine (CA); On-site; USD 28,000 - 49,000; Full time

Benefits offered by this job

401k matching

Health/dental/vision insurance

Maternity benefits

Vehicle purchase program

YouDecide discounts

DRVPNK cancer charity

Job summary

AutoNation is seeking a Service Loyalty Coordinator in Irvine, CA to make outbound service calls, build customer relationships, and schedule Service Department appointments. You will support the service team with timely messages and accurate appointment routing, while helping manage documentation and reporting.

The role requires strong customer service, communication, and interpersonal skills, plus an eye for detail and basic accounting/documentation tasks.

Qualifications

• High School Diploma or Equivalent.
• One year certificate from college or technical school, or 3–6 months related experience or equivalent education/experience.
• Ability to read, write, add, subtract, divide and comprehend written instructions.
• 6–12 months previous work experience (preferred).
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.
• Previous industry experience (preferred).

Responsibilities

• Ask the customer qualifying questions to uncover needs and direct calls appropriately.
• Ensure service consultants receive messages promptly.
• Make service appointments if consultants are unavailable and route information.
• Provide reporting to dealership management.
• Collect retail charges from customers in cash, check, or approved charge account.
• Provide customers with the proper change and/or receipt.
• Process and document charge purchases according to policy.
• Close internal repair orders promptly and route to Billing Clerk for processing.
• File accounting copies of repair orders and parts tickets.

Skills

Customer service

Communication skills

Interpersonal skills

Education

High School Diploma or Equivalent

Certificate from college/tech school

Job description

AutoNation is seeking a Service Loyalty Coordinator in Irvine, CA to make outbound service calls, build customer relationships, and schedule Service Department appointments. You will support the service team with timely messages and accurate appointment routing, while helping manage documentation and reporting.

The role requires strong customer service, communication, and interpersonal skills, plus an eye for detail and basic accounting/documentation tasks.