Tech-Driven Service Experience Advisor

Corporate Logo; Dallas (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical Benefits

Discount Program

Tuition Reimbursement

Paid Time Off

401K

Vendor Training

Career Advancement

Job summary

Micro Center is seeking a self-motivated SERVICE EXPERIENCE ADVISOR to be the customer's first point of contact for technical service at our Knowledge Bar. You will blend basic technical understanding with strong interpersonal skills to guide service intake, recommend actions, and ensure confidence in the repair process.

This entry-level role welcomes those with sales, hospitality, or customer service experience who are passionate about technology.

Qualifications

• High School diploma or equivalent.
• No prior technical experience required.
• Strong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experience.
• Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally.

Responsibilities

• Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar.
• Listen actively to customer concerns and guide them through appropriate service solutions and offerings.
• Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner.
• Clearly communicate estimated pricing, timelines, and expectations at time of check-in.
• Assist in basic troubleshooting and accurately route work orders to the appropriate service queues.
• Process service and point of sale transactions accurately and completely.
• Maintain minimum attachment rates and productivity standards.
• Stay informed of current promotions and attachment opportunities.
• Provide timely, professional updates to customers regarding service status.
• Obtain required certifications as directed by management.
• Keep a clean, organized, and customer-ready workspace.

Skills

Customer service

Communication

Sales experience

Education

High School diploma or equivalent

Job description

Micro Center is seeking a self-motivated SERVICE EXPERIENCE ADVISOR to be the customer's first point of contact for technical service at our Knowledge Bar. You will blend basic technical understanding with strong interpersonal skills to guide service intake, recommend actions, and ensure confidence in the repair process.

This entry-level role welcomes those with sales, hospitality, or customer service experience who are passionate about technology.