Service Experience Advisor: Customer Champion

Auto Park Automotive Group; Plymouth (IN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Vacation

Paid Training

Long term job security

Job summary

Auto Park Automotive Group is seeking a Service Advisor to be the first point of contact in the service lane, guiding customers through the repair process and coordinating with technicians for timely service. You will explain repairs and keep customers informed throughout their visit.

The role emphasizes strong communication, a friendly demeanor, and a neat appearance, with pre-employment background checks and drug screening required as part of the process.

Qualifications

• Organized and friendly personality.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Pre-employment background check and drug screening required.

Responsibilities

• Oversee flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer experience and complete assigned tasks to leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily technicians' time is efficiently allocated to service customers.

Skills

Organized personality

Excellent communication

Professional appearance

Clean driving record

Background check & drug screen

Job description

Auto Park Automotive Group is seeking a Service Advisor to be the first point of contact in the service lane, guiding customers through the repair process and coordinating with technicians for timely service. You will explain repairs and keep customers informed throughout their visit.

The role emphasizes strong communication, a friendly demeanor, and a neat appearance, with pre-employment background checks and drug screening required as part of the process.