Service Advisor

Auto Park Ford; Plymouth (IN); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Medical and Dental

401K Plan

Vacation

Paid Training

Long term job security

Zusammenfassung

Auto Park Ford in Plymouth, Indiana is seeking a Service Advisor who will own the customer experience in the service lane. You are the first contact and will guide customers through the repair process, product offerings, and scheduling with our technicians, ensuring a smooth visit.

We value franchise dealer experience and offer training, competitive benefits, and a team-focused environment where happy employees lead to happy customers.

Qualifikationen

• Organized and friendly personality.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Pre-employment background check and drug screening required.

Aufgaben

• Oversee flow of drive lane and ensure prompt, courteous service.
• Take ownership of the customer's experience through follow-up and additional assignments.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure technicians' time is efficiently scheduled to serve customers.

Kenntnisse

Organized

Communication

Professional appearance

Clean driving record

Background check completed

Jobbeschreibung

As a Service Advisor, you will own our customer's experience in the service lane and beyond.You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We are looking for applicants with prior franchise dealer experience.

At Auto Park Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Auto Park Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical and Dental
• 401K Plan
• Vacation
• Paid Training
• Long term job security

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.

Qualifications

• Organized and friendly personality
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Must submit for a pre-employment background check & drug screening