Auto Service Advisor | Customer-First & CSI Champion

Family VW of Burleson; Alvarado (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Employee Discount Program

Job summary

Family Car Group is seeking a Service Advisor - Automotive to greet customers, schedule appointments, and act as the liaison between customers and service technicians. You will provide accurate estimates, upsell services with integrity, and keep customers informed of progress throughout the repair process.

The role emphasizes delivering exceptional customer experiences and maintaining high CSI scores, with opportunities to grow within the dealership group across sales, service, and management

Qualifications

• Must have strong customer service skills and the ability to greet guests warmly.
• Excellent communication to translate customer needs to techs.
• Ability to upsell services with integrity while informing customers.

Responsibilities

• Greet service department customers promptly and courteously; attitude matters.
• Listen to customers and clearly translate repair needs to technicians.
• Provide accurate repair/maintenance estimates and explain costs to customers.
• Follow up on each repair and keep customers informed of progress.
• Notify customers when vehicles are ready for pick up.
• Handle minor customer concerns and escalate when needed.
• Maintain CSI scores according to dealership standards.

Skills

Customer service

Communication

Greet guests

Appointment scheduling

Liaison with technicians

Job description

Family Car Group is seeking a Service Advisor - Automotive to greet customers, schedule appointments, and act as the liaison between customers and service technicians. You will provide accurate estimates, upsell services with integrity, and keep customers informed of progress throughout the repair process.

The role emphasizes delivering exceptional customer experiences and maintaining high CSI scores, with opportunities to grow within the dealership group across sales, service, and management