Service Advisor

Auto Park Automotive Group; Plymouth (IN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Vacation

Paid Training

Long term job security

Job summary

Auto Park Automotive Group is seeking a Service Advisor to be the first point of contact in the service lane, guiding customers through the repair process and coordinating with technicians for timely service. You will explain repairs and keep customers informed throughout their visit.

The role emphasizes strong communication, a friendly demeanor, and a neat appearance, with pre-employment background checks and drug screening required as part of the process.

Qualifications

• Organized and friendly personality.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Pre-employment background check and drug screening required.

Responsibilities

• Oversee flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer experience and complete assigned tasks to leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily technicians' time is efficiently allocated to service customers.

Skills

Organized personality

Excellent communication

Professional appearance

Clean driving record

Background check & drug screen

Job description

As a Service Advisor, you will own our customer's experience in the service lane and beyond.You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We are looking for applicants with prior franchise dealer experience.

At Auto Park Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Auto Park Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical and Dental
• 401K Plan
• Vacation
• Paid Training
• Long term job security

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.

Qualifications

• Organized and friendly personality
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Must submit for a pre-employment background check & drug screening