Service & Engagement Team Leader: Guest Experience

Target; City of Schenectady (NY); On-site; USD 64,000 - 128,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Short term disability

Long term disability

Paid sick leave

Paid national holidays

Paid vacation

Job summary

Target in New York's Schenectady area is hiring a Service & Engagement Executive Team Leader to lead guest experience across store operations. You will manage a team of Guest Advocates and frontline leaders, drive sales, and deliver exceptional service in a fast-paced retail environment.

The role requires a 4-year degree or equivalent, strong interpersonal skills, and the ability to recruit, coach, and develop staff.

Qualifications

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Experience leading hourly team members.
• Ability to drive guest service and sales.

Responsibilities

• Build a team of Guest Advocates and Leaders focused on guest service.
• Drive total store sales and profitability.
• Anticipate staffing needs and recruit.
• Lead training and development for front-of-store teams.
• Maintain accountability and performance management.
• Ensure smooth guest pick-up experiences.

Skills

Interpersonal communication

Customer service

Team leadership

Problem solving

Education

Bachelor's degree or equivalent experience

Job description

Target in New York's Schenectady area is hiring a Service & Engagement Executive Team Leader to lead guest experience across store operations. You will manage a team of Guest Advocates and frontline leaders, drive sales, and deliver exceptional service in a fast-paced retail environment.

The role requires a 4-year degree or equivalent, strong interpersonal skills, and the ability to recruit, coach, and develop staff.