Guest Experience Team Leader

Target Corp; Fairfax (VA); Hybrid; USD 34,000 - 58,000; Full time

Benefits offered by this job

Health benefits (comprehensive)

401(k)

Paid time off

Job summary

Target is seeking a Service & Engagement Team Leader to lead guest-focused operations and supervise a team of associates in-store. You will ensure outstanding guest service, coach staff, and drive performance while maintaining adherence to company policies.

The role emphasizes daily leadership, development of team members, and execution of service standards to create a welcoming guest experience across all touchpoints.

Qualifications

• Proven ability to lead a team and maintain guest-focused operations.
• Strong communication and interpersonal skills for coaching and guest interactions.
• Ability to manage workload, prioritize tasks, and drive store goals.

Responsibilities

• Deliver guest experience commitments and ensure consistent operations.
• Train, coach, evaluate, and retain a team of hourly associates.
• Monitor metrics and drive improvements in guest service and efficiency.
• Lead onboarding and ongoing development to close skill gaps.
• Support and enable drive-up, pickup, and other front-of-store experiences.

Skills

Guest service leadership

Team leadership

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

Target is seeking a Service & Engagement Team Leader to lead guest-focused operations and supervise a team of associates in-store. You will ensure outstanding guest service, coach staff, and drive performance while maintaining adherence to company policies.

The role emphasizes daily leadership, development of team members, and execution of service standards to create a welcoming guest experience across all touchpoints.