Service & Engagement Leader: Elevate Guest Experience

Houston Dose; Houston (TX); On-site; USD 64,000 - 128,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Short-term disability

Long-term disability

Paid sick leave

Paid vacation

Paid holidays

Job summary

Target in Houston, TX seeks a Service & Engagement Executive Team Leader to oversee guest experience across the store. You will lead a team of hourly staff, drive loyalty initiatives, and ensure smooth operations during peak periods.

The role requires a 4-year degree or equivalent, strong interpersonal and financial acumen, and flexibility for nights, weekends, and holidays. Benefits include comprehensive health coverage and store-wide training.

Qualifications

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
• You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times).

Responsibilities

• Deliver guest experience commitments consistently.
• Lead and develop a service-focused team to meet guest needs.
• Analyze area guest, financial and team metrics to identify gaps.
• Manage staffing and scheduling to support peak traffic.
• Champion loyalty programs and promote benefits.
• Ensure compliance with safety and ethical standards.

Skills

Interpersonal skills

Communication skills

Business acumen

Conflict management

Education

4-year degree or equivalent experience

Tools

Handheld scanners

Job description

Target in Houston, TX seeks a Service & Engagement Executive Team Leader to oversee guest experience across the store. You will lead a team of hourly staff, drive loyalty initiatives, and ensure smooth operations during peak periods.

The role requires a 4-year degree or equivalent, strong interpersonal and financial acumen, and flexibility for nights, weekends, and holidays. Benefits include comprehensive health coverage and store-wide training.