Front End Service & Engagement Leader

Target; Town of Queensbury (NY); On-site; USD 64,000 - 128,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Short term disability

Long term disability

Paid sick leave

Paid national holidays

Paid vacation

Job summary

Target in the United States is seeking a Service & Engagement Executive Team Leader to lead Guest Advocates and Leaders, driving guest satisfaction and store performance. You will balance staffing, training, and daily operations to create an exceptional shopping experience.

You will recruit and develop your team, coach on service standards, and coordinate schedules for peak times and holidays while upholding safety and compliance.

Qualifications

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Manage conflict, lead and hold others accountable.
• Relate well with and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis.
• Learn and adapt to current technology needs.
• Manage workload and prioritize tasks independently and with a team.

Responsibilities

• Build a team of Guest Advocates and Service Leaders who exceed guest expectations.
• Drive total store sales and contribute to profitability.
• Anticipate staffing needs and recruit for long and short term.
• Ensure training completion and drive continuous education.
• Coach through development conversations and performance feedback.
• Align schedules to peak times and major promotions.
• Promote awareness of benefits and digital offerings to guests.
• Maintain safety, compliance and ethical conduct.

Skills

Guest engagement

Team leadership

Staffing

Customer service

Communication

Scheduling

Problem solving

Education

Four year degree or equivalent experience

Job description

Target in the United States is seeking a Service & Engagement Executive Team Leader to lead Guest Advocates and Leaders, driving guest satisfaction and store performance. You will balance staffing, training, and daily operations to create an exceptional shopping experience.

You will recruit and develop your team, coach on service standards, and coordinate schedules for peak times and holidays while upholding safety and compliance.