Guest Experience Leader: Service & Engagement

Target; Town of Queensbury (NY); On-site; USD 64,000 - 128,000; Full time

Benefits offered by this job

401(k)

employee discount

short term disability

long term disability

paid sick leave

paid national holidays

paid vacation

Job summary

Target is seeking a Service & Engagement Executive Team Leader in the United States to drive guest experience by leading the team that greets and serves customers across the store. You will focus on building a capable group of Guest Advocates and Service Leaders to ensure high levels of guest satisfaction and loyalty.

The role emphasizes enabling a seamless guest experience through strong coaching, scheduling, and a clear focus on both in-store and digital offerings such as the RedCard and

Responsibilities

• Build a team of Guest Advocates and Service Leaders to exceed guest service expectations by reducing wait times and improving guest interactions.
• Drive total store sales and contribute to profitability through department leadership and guest engagement.
• Anticipate staffing needs and recruit for long- and short-term goals to maintain service levels during peak periods.
• Coach leaders on training completion, understanding, and ongoing development to raise proficiency for all front-of-store experiences.
• Promote and educate guests on physical and digital offerings to maximize the value of benefits like RedCard and Wallet.

Job description

Target is seeking a Service & Engagement Executive Team Leader in the United States to drive guest experience by leading the team that greets and serves customers across the store. You will focus on building a capable group of Guest Advocates and Service Leaders to ensure high levels of guest satisfaction and loyalty.

The role emphasizes enabling a seamless guest experience through strong coaching, scheduling, and a clear focus on both in-store and digital offerings such as the RedCard and