Service & Engagement Exec Team Leader

Target; Mission Viejo (CA); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Employee discount

Paid time off

Job summary

Target is seeking a Service & Engagement Executive Team Leader in California to hire and develop a high-performing guest-focused team. You will oversee guest services and drive store performance while managing schedules and training across departments.

Responsibilities include coaching staff, maintaining service standards, and ensuring safe, compliant store operations. A four-year degree or equivalent experience is required, with strong communication and leadership skills.

Qualifications

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Manage conflict, lead and hold others accountable.
• Relate well with and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis.
• Learn and adapt to current technology needs.
• Manage workload and prioritize tasks independently and with a team.

Responsibilities

• Build a team of Guest Advocates and Leaders to exceed guest service expectations.
• Drive total store sales and profitability.
• Anticipate staffing needs and recruit for roles.
• Ensure training completion and ongoing education for leaders.
• Coach and develop team through career path conversations.
• Provide recognition to reinforce guest service behaviors.
• Establish accountability through clear expectations and performance management.
• Use reporting and guest insights to identify opportunities and drive improvements.
• De-escalate negative guest experiences and resolve issues.
• Own scheduling to meet peak traffic and holiday needs.
• Ensure smooth guest experiences during peak times across checklanes and pickup options.
• Promote awareness of benefits and offerings to guests.
• Stay updated on major promotions and brand launches.
• Coach teams using guest feedback to improve service.
• Lead the team to deliver efficient guest pickup experiences.
• Align schedules with guest and business needs (incl. nights, weekends).
• Commit to safety, ethics, and compliance in all actions.
• Follow safe-training processes and procedures.
• Respond to store needs (emergencies, regulatory visits).
• All other duties as required.

Skills

Interpersonal skills

Communication

Business acumen

Conflict management

Leadership

Education

Bachelor's degree or equivalent experience

Job description

Target is seeking a Service & Engagement Executive Team Leader in California to hire and develop a high-performing guest-focused team. You will oversee guest services and drive store performance while managing schedules and training across departments.

Responsibilities include coaching staff, maintaining service standards, and ensuring safe, compliant store operations. A four-year degree or equivalent experience is required, with strong communication and leadership skills.