Service & Engagement Leader: Elevate Guest Experience

Target; Walled Lake (MI); On-site; USD 64,000 - 128,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Target is seeking a Service & Engagement Executive Team Leader to lead a guest-focused team within a Target store. You will drive service excellence, team development, and daily operations to ensure a seamless guest experience across checkouts, pickup, and drive-up services.

You will recruit and develop hourly team members and leaders, manage schedules for peak times, and promote Target benefits and offerings to guests, while maintaining store profitability and a high standard of ethical conduct.

Qualifications

• 4 year degree or equivalent experience
• Strong interpersonal and communication skills
• Strong business acumen
• Manage conflict, lead and hold others accountable
• Relate well with and interact with all levels of the organization

Responsibilities

• Build a team of Guest Advocates and Service & Engagement Leaders who strive to exceed guest service expectations
• Drive total store sales and understand your role in sales growth and profitability
• Anticipate staffing needs and recruit
• Oversee training completion and provide continuous education opportunities
• Lead development conversations to grow the team
• Recognize and coach teams to reinforce guest service behavior
• Establish accountability through clear expectations and performance management
• Understand business reporting and guest insights to identify opportunities
• Address guest issues and de-escalate when needed
• Manage schedules to support peak traffic and events
• Ensure effective operation of checkouts, SCO, OPU, and drive up
• Promote and educate on Target's offerings and benefits
• Stay up-to-date on promotions and brand launches
• Use guest feedback to drive improvements

Education

4 year degree or equivalent experience

Job description

Target is seeking a Service & Engagement Executive Team Leader to lead a guest-focused team within a Target store. You will drive service excellence, team development, and daily operations to ensure a seamless guest experience across checkouts, pickup, and drive-up services.

You will recruit and develop hourly team members and leaders, manage schedules for peak times, and promote Target benefits and offerings to guests, while maintaining store profitability and a high standard of ethical conduct.