Guest Experience Executive Team Leader

Target; St. Charles (IL); On-site; USD 64,000 - 128,000; Full time

Benefits offered by this job

Health benefits

Employee discount

Paid time off

Job summary

Target in the United States seeks a Service & Engagement Executive Team Leader to lead Guest Advocates and Service Leaders, driving guest satisfaction and store performance. The role focuses on staffing, training, and executing initiatives that enhance the guest experience across channels.

The position emphasizes strong communication, teamwork, and business acumen to manage store operations, promotions, and peak-time scheduling while upholding safety and integrity.

Qualifications

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen; ability to manage conflict and lead teams.

Responsibilities

• Build a team of Guest Advocates and Service Leaders to exceed guest service expectations.
• Drive total store sales and contribute to profitability.
• Anticipate staffing needs and recruit for long and short-term goals.
• Manage leaders' training completion and ongoing education to drive proficiency.
• Lead development conversations and recognize high performance.
• Promote and inform on Target benefits and offerings to guests.

Skills

Interpersonal skills

Communication

Guest engagement

Leadership

Education

Bachelor's degree or equivalent

Job description

Target in the United States seeks a Service & Engagement Executive Team Leader to lead Guest Advocates and Service Leaders, driving guest satisfaction and store performance. The role focuses on staffing, training, and executing initiatives that enhance the guest experience across channels.

The position emphasizes strong communication, teamwork, and business acumen to manage store operations, promotions, and peak-time scheduling while upholding safety and integrity.