Guest Experience Executive Team Leader

Target; Northern (KY); Hybrid; USD 64,000 - 128,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Employee discount

Job summary

Target is seeking a Service & Engagement Executive Team Leader to drive guest service excellence and lead a dynamic team in a fast-paced retail environment. You will oversee recruiting, training, and performance management while focusing on store profitability and guest satisfaction.

Responsibilities include staffing, coaching, and leveraging data to optimize service and engagement outcomes, with a strong emphasis on cross-functional collaboration and adherence to company policies.

Qualifications

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Manage conflict, lead and hold others accountable.
• Relate well with and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis.
• Learn and adapt to current technology needs.
• Manage workload and prioritize tasks independently and with a team.

Responsibilities

• Build a team of Guest Advocates and Service & Engagement Leaders to exceed guest service expectations.
• Drive total store sales and contribute to store profitability.
• Anticipate staffing needs and recruit.
• Oversee training completion and continuous education for front of store experiences.
• Provide development conversations and recognize teams to reinforce guest service behaviors.
• Maintain accountability through clear expectations and performance management.
• Understand business reporting and guest insights to identify opportunity areas.
• Respond to negative guest experiences and resolve issues to restore satisfaction.
• Manage schedules to support peak traffic, holidays, and weekends.

Skills

Guest service

Leadership

Communication

Problem solving

Financial analysis

Education

Bachelor's degree or equivalent

Tools

CRM systems

Job description

Target is seeking a Service & Engagement Executive Team Leader to drive guest service excellence and lead a dynamic team in a fast-paced retail environment. You will oversee recruiting, training, and performance management while focusing on store profitability and guest satisfaction.

Responsibilities include staffing, coaching, and leveraging data to optimize service and engagement outcomes, with a strong emphasis on cross-functional collaboration and adherence to company policies.