Service Drive Leader: Drive Customer Joy & Vehicle Care

AutoNation; Fremont (CA); On-site; USD 134,000 - 167,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Employee purchase programs

AutoGear access

YouDecide discounts

DRVPNK charity

Job summary

AutoNation in Fremont, CA, is seeking a Service Drive Manager to lead daily service objectives, coach and supervise service consultants, and ensure customer data is collected for repairs.

You will monitor performance, manage peak times, coordinate with technicians and other dealership staff, uphold safety standards, and strive for high customer satisfaction while contributing to AutoNation\'s mission and DRVPNK initiatives.

Qualifications

• High School diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in an auto repair facility.
• Ability to collaborate with other dealership personnel.
• Must have a valid driver\'s license.
• Ability to drive manual transmission vehicles.
• Demonstrated communication and interpersonal skills.
• Demonstrated customer service skills.
• One year of supervisory experience (preferred).
• Ability to operate an automobile.

Responsibilities

• Schedule and assign daily work objectives for the service consultants.
• Monitor performance and counsel service consultants with behavioral or performance issues.
• Train, coach, supervise and assist service consultants.
• Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data.
• Maintain all supplies required to operate the service drive.
• Communicate with team leaders to determine status of jobs.
• Review the open repair order report daily and resolve any open repair orders that are beyond current week's business.
• Partner with dealership personnel to ensure quality of service.
• Perform quality inspections of vehicles being returned to customers.
• Follow safety regulations and dispose of hazardous waste per laws.

Skills

Leadership experience

Strategic thinking

Execution skills

People development

Communication skills

Customer service

Supervisory experience

Team collaboration

Education

High School diploma or equivalent

Job description

AutoNation in Fremont, CA, is seeking a Service Drive Manager to lead daily service objectives, coach and supervise service consultants, and ensure customer data is collected for repairs.

You will monitor performance, manage peak times, coordinate with technicians and other dealership staff, uphold safety standards, and strive for high customer satisfaction while contributing to AutoNation\'s mission and DRVPNK initiatives.