Service Drive Leader: Coach Teams, Delight Customers

AutoNation; New Mexico; On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health, dental, vision insurance

Maternity benefits

Customer and vehicle discounts

Dealership-wide discount programs

Job summary

AutoNation is seeking a Service Drive Manager in New Mexico to lead daily operations, greet customers, and ensure vehicle data is collected for repair. You will coordinate with technicians and service consultants to meet customer satisfaction.

The role emphasizes leadership, strategic thinking, and developing people, with opportunities to impact nationwide service standards and a strong benefits package.

Qualifications

• Two years of experience in an auto repair facility.
• Must have a valid driver's license.
• Ability to drive manual transmission vehicles.
• Demonstrated communication and interpersonal skills.
• Demonstrated customer service skills.
• One year of supervisory experience (preferred).

Responsibilities

• Schedule and assign daily work objectives for the service consultants.
• Monitor performance and counsel service consultants with behavioral or performance issues.
• Train, coach, supervise and assist service consultants.
• Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data.
• Maintain all supplies required to operate the service drive.
• Communicate with team leaders to determine status of jobs.
• Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business.
• Partner with all other dealership personnel to ensure quality of service provided to customers.
• Perform quality inspections of vehicles being returned to customers.
• Follow up with customers to ensure satisfaction with service work.
• Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, etc.
• Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals.

Skills

Leadership experience

Strategic thinking

People development

Customer service

Communication skills

Education

High School diploma or equivalent

Job description

AutoNation is seeking a Service Drive Manager in New Mexico to lead daily operations, greet customers, and ensure vehicle data is collected for repair. You will coordinate with technicians and service consultants to meet customer satisfaction.

The role emphasizes leadership, strategic thinking, and developing people, with opportunities to impact nationwide service standards and a strong benefits package.