Service Drive Leader — Customer Experience & Operations

AutoNation; California (MO); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Maternity benefits

Associate discounts and YouDecide

DRVPNK charity partnerships

Job summary

AutoNation is seeking a Service Drive Manager to lead the service drive, schedule daily objectives, and ensure customer and vehicle data is collected accurately. You will supervise service consultants, assist at reception during peak periods, and collaborate with dealership staff to maintain service quality.

The role requires leadership experience, strong communication, and a customer-service mindset. Competitive compensation, benefits, and career growth are offered.

Qualifications

• High School diploma or equivalent.
• Two years of experience in an auto repair facility.
• Demonstrated leadership and supervisory capabilities.
• Excellent communication and interpersonal skills.
• Ability to manage service drive objectives and data collection.

Responsibilities

• Schedule and assign daily work objectives for the service consultants.
• Monitor performance and counsel service consultants on behavior or performance.
• Train, coach, supervise and assist service consultants.
• Assist in service reception during peak times to obtain customer and vehicle data.
• Review open repair orders daily and resolve those beyond current week.

Skills

Leadership

Strategic thinking

Communication

Customer service

Supervisory experience

Auto industry knowledge

Education

High School diploma or equivalent

Job description

AutoNation is seeking a Service Drive Manager to lead the service drive, schedule daily objectives, and ensure customer and vehicle data is collected accurately. You will supervise service consultants, assist at reception during peak periods, and collaborate with dealership staff to maintain service quality.

The role requires leadership experience, strong communication, and a customer-service mindset. Competitive compensation, benefits, and career growth are offered.