Service Drive Leader: Team, Quality & Customer Satisfaction

AutoNation Inc.; Las Vegas (NV); On-site; USD 99,000 - 121,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k matching

Associate vehicle/service discounts

Job summary

AutoNation is seeking a Service Drive Manager to lead daily service operations at our Las Vegas area dealership. You will schedule and oversee service consultants, monitor performance, and ensure a high level of customer satisfaction.

Ideal candidates have proven leadership, strategic thinking, and strong communication skills, with experience in auto repair facilities. This role offers competitive compensation starting at $110,000 per year, comprehensive benefits, and opportunities to advance

Qualifications

• High School diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in an auto repair facility.
• Ability to collaborate with other dealership personnel.
• Must have a valid driver's license.
• Ability to drive manual transmission vehicles.
• Demonstrated communication and interpersonal skills.
• Demonstrated customer service skills.
• One year of supervisory experience (preferred).

Responsibilities

• Schedule and assign daily work objectives for the service consultants.
• Monitor performance and counsel service consultants with behavioral or performance issues.
• Train, coach, supervise and assist service consultants.
• Assist in the service reception during peak traffic times by greeting customers and obtaining customer and vehicle data.
• Maintain all supplies required to operate the service drive.
• Communicate with team leaders to determine status of jobs.
• Review the open repair order report daily and resolve any open repair orders beyond current week's business.
• Partner with dealership personnel to ensure quality of service.
• Perform quality inspections of vehicles being returned to customers.
• Follow up with customers to ensure satisfaction with service work.
• Understand and comply with regulations such as hazardous waste disposal and OSHA requirements; follow safety procedures.

Skills

Leadership

Strategic thinking

People development

Communication

Customer service

Collaboration

Education

High School diploma or equivalent

Job description

AutoNation is seeking a Service Drive Manager to lead daily service operations at our Las Vegas area dealership. You will schedule and oversee service consultants, monitor performance, and ensure a high level of customer satisfaction.

Ideal candidates have proven leadership, strategic thinking, and strong communication skills, with experience in auto repair facilities. This role offers competitive compensation starting at $110,000 per year, comprehensive benefits, and opportunities to advance